Help & FAQ
Rules, Guidelines, and Notes
No refunds or exchanges after the product is shipped. Original artwork and sketches are sold as-is. There are no redo’s for commissioned pieces. Buyer is responsible for obtaining any software or hardware required to read the digital files. However, if your product is damaged or unusable, please contact me at dani@danijones.com and explain your issue.
Download Troubles
If you have purchased a digital download, you must create an account here on this site at the time of your purchase. After payment is completed, log into your account to retrieve your download.
If you have any problems getting your downloads, please contact me immediately at dani@danijones.com.
Shipping
Shipping is free to anywhere in the United States. All other orders must pay an additional $5.
Please allow one or two weeks for me to package and ship your items. Longer if you have ordered a commission, depending on my current schedule.
Product Requests and Inquiries
If you want a product featuring artwork you’ve seen on my website or other online sites and it is not available here, you’re welcome to send me an email with a request.
Viewing Digital Files
PDF’s – You must have Adobe Reader installed on your computer to read PDF files. You can download it for free at Adobe’s website.
If you have an iPhone or iPad, there are several apps available to read PDF’s. Apple's iBooks application works well. I also recommend GoodReader.
GoodReader for iPad | GoodReader for iPhone
CBZ’s – .cbz files are the standard files for reading comic books on digital comic readers. I recommend ComicZeal for the iPad/iPhone.
ComicZeal for iPhone | ComicZeal for iPad and iPhone
Videos – All videos are encoded using Quicktime using H.264 and AAC codecs. They are compatible on iPod Touches, iPhones, and iPads.
Please refer to the software developer’s or hardware manufacturer’s instructions for specific details about reading or transferring the files.
Further Questions, Comments, or Suggestions?
Email: dani@danijones.com
